Showing posts with label France Telecom. Show all posts
Showing posts with label France Telecom. Show all posts
Thursday, October 30, 2008
Change to ALICE
Well, I have done it, reduced my calls and internet by more than half. Alice offer a great deal, though they promised not to interrupt my service, they DID leave me in a 48hr techy suspension. But all is well and I am so far, pleased with the service.. 8/10 and superb for reducing the cost of surfing and calls worldwide. 36 countries free and 4hrs french mobiles free and broadband unlimited for just 30e/mth. I should be paid for this advert LOL!
Thursday, July 10, 2008
France Telecom - "Extreme Shopping"
WOAH - this is "extreme shopping" - to buy something from France Telecom. It should be like one of those Japanese game shows, to see how much humiliation you can endure in one shop!
I bought a simple item from France Telecom yesterday, queued for an hour to get served, then it took about half an hour to process the sale on their computer system and then when i left the shop I was told, it will activate in the next hour or so.
Waited for the rest of the day, the night and the next morning went down there again. Big queue, at least 5 people in front wanting to buy stuff, so took my not working item to the desk and explained that I have actually been waiting nearly 24hrs seems a little unfair to wait 2 more while they sell some more stuff that doesnt work.
A man came out with some bingo tickets to organize the queue, he gave me the first ticket, then proceeded to the rest of the people, gave them out tickets and came back to me and said that I would be served after the rest as I came in last - despite the fact mine is an after sales problem and that I queued yesterday. I suggested that he organized the queue into after sales problems and new sales as it might be a bit fairer - he looked at me like an alien.
Waited best part of an hour, then when it was my turn, they tested everything, re-registered it and told me it will work in the next 24hrs (but they all looked uncertain that this was reality). I said that its not good enough to leave me like this, petrol and time are expensive and I will not leave the shop without a piece of paper that gives me the right to jump the queue if there is the need to go back to the shop again.
Oh this was a big problem - the alien wants something from outside of the box ! - but in the end the manager signed something and I have left it like this. They expected me to say thanks and be happy - even though the item I bought, that has already taken up 4 hours of my time, is STILL NOT WORKING and now I must wait 24hrs and still there is still a big chance I may need to go back to the shop and do it all again!
Talk about banging your head against brick wall some days!
grrr
PART TWO:
Called Orange this evening as I just can't imagine going back to the shop and keeping myself composed - they said the card is not registered properly and there is nothing I can do but go back to the shop, call Orange while I am in there, and don't budge until its fixed...
I have a plan - to go in - they will recognise my alien self (and anyway I have my priority queue jump ticket from this morning) - I will leave them with the problem to sort out and tell them what the Orange man said tonight, go to Lidl's and shop, then come back and call the man, if they haven't fixed it... (which you already kind of know they won't have, they will put it to one side until I get back most probably)
grr - how can buying a small item take up so much time and effort? only in this land!
I bought a simple item from France Telecom yesterday, queued for an hour to get served, then it took about half an hour to process the sale on their computer system and then when i left the shop I was told, it will activate in the next hour or so.
Waited for the rest of the day, the night and the next morning went down there again. Big queue, at least 5 people in front wanting to buy stuff, so took my not working item to the desk and explained that I have actually been waiting nearly 24hrs seems a little unfair to wait 2 more while they sell some more stuff that doesnt work.
A man came out with some bingo tickets to organize the queue, he gave me the first ticket, then proceeded to the rest of the people, gave them out tickets and came back to me and said that I would be served after the rest as I came in last - despite the fact mine is an after sales problem and that I queued yesterday. I suggested that he organized the queue into after sales problems and new sales as it might be a bit fairer - he looked at me like an alien.
Waited best part of an hour, then when it was my turn, they tested everything, re-registered it and told me it will work in the next 24hrs (but they all looked uncertain that this was reality). I said that its not good enough to leave me like this, petrol and time are expensive and I will not leave the shop without a piece of paper that gives me the right to jump the queue if there is the need to go back to the shop again.
Oh this was a big problem - the alien wants something from outside of the box ! - but in the end the manager signed something and I have left it like this. They expected me to say thanks and be happy - even though the item I bought, that has already taken up 4 hours of my time, is STILL NOT WORKING and now I must wait 24hrs and still there is still a big chance I may need to go back to the shop and do it all again!
Talk about banging your head against brick wall some days!
grrr
PART TWO:
Called Orange this evening as I just can't imagine going back to the shop and keeping myself composed - they said the card is not registered properly and there is nothing I can do but go back to the shop, call Orange while I am in there, and don't budge until its fixed...
I have a plan - to go in - they will recognise my alien self (and anyway I have my priority queue jump ticket from this morning) - I will leave them with the problem to sort out and tell them what the Orange man said tonight, go to Lidl's and shop, then come back and call the man, if they haven't fixed it... (which you already kind of know they won't have, they will put it to one side until I get back most probably)
grr - how can buying a small item take up so much time and effort? only in this land!
Monday, December 17, 2007
I'm going to sweep my chimney on the 20th
Some funnies from the past...
When we moved house in France I spent one whole very frustrating day ringing all the services, France Telecom, Internet provider, Mobile phones, EDF, Water, Local Council, EVERYONE...
I said quite clearly in my broken french
"Je ramonage le vingt Decembre"
I got little response from anyone, a few guffled chuckles, no assistance, nothing, so i went on to ask: "Je pense je besoin vous appeller pour changer mes details?"
And each and every on of then said that really wouldn't be necessary.
"Mais je ramonage" I pleaded
And they still weren't interested...
When my son got home from school I told him why I was so fed up at wasting my time and struggling on the phone all day, and that's when i realised that
Ramonage doesn't mean to move, that would have been demonage and actually I spent the whole day telling everyone i was going to sweep my chimney on the twentieth!!!!!!
When we moved house in France I spent one whole very frustrating day ringing all the services, France Telecom, Internet provider, Mobile phones, EDF, Water, Local Council, EVERYONE...
I said quite clearly in my broken french
"Je ramonage le vingt Decembre"
I got little response from anyone, a few guffled chuckles, no assistance, nothing, so i went on to ask: "Je pense je besoin vous appeller pour changer mes details?"
And each and every on of then said that really wouldn't be necessary.
"Mais je ramonage" I pleaded
And they still weren't interested...
When my son got home from school I told him why I was so fed up at wasting my time and struggling on the phone all day, and that's when i realised that
Ramonage doesn't mean to move, that would have been demonage and actually I spent the whole day telling everyone i was going to sweep my chimney on the twentieth!!!!!!
Monday, January 8, 2007
Still Pending practical frustrations!
Life in France always sounds so ideal... until you actually live it and then you have to realise the real frustrations presented to you with a country that barely manages work on a Monday and always stops between 12 and 2 every day, sometimes longer when its too hot.
When describing how french systems and administrative bodies in france work the words flow, momentum, continuity, actually getting anything done... are totally unheard of...
The practicalities of getting stuff done can be very draining.
Frustrating examples of the week - my daughter still isnt able to start the school yet - why? its all a paperwork issue...
i visited the mairies special office for people who want to register their children in schools here - this is back in December - around the 20th i think, they demanded a some paperwork, assuring me that they are open until 6pm on the friday and as long as i return with that and the special letter of radiation from her old school (which fortunately i had managed to get from the teacher on the last day of school there), yes as long as i return, they will give me the name of the school that has a place for her and all the stuff for her to start in January (TODAY)... So, i revert with everything that day before lunchtime, and they say sorry the person to sign the paper isnt available until January, i revert there again before school started (last week) to see if its been signed - oh sorry no not yet - i call today - the day she should have started at school and it MIGHT yes might get signed today....
my daughter is currently reading and writing and doing her own home schooling in her room!
The the bank - the bank who had some kind of mix up and decided to block my account before christmas, they arent sure why they did it and it was impossible for them - a small mountain branch to do anything about it - even when i phoned them the cashier said - im sorry im serving a customer you will have to call back in 10 minutes - the bank yes the bank said that!!!
I went to the local bank here and thankfully they were more than helpful and managed to deblock my account immediately. Needless to say i have changed my account - well am in the process of doing so - apparently it will take 2 to 3 weeks.
The notaire - he should be named and shamed really - Monsieur Lemarque of Belveze who took nearly four weeks to pay me the money from my house sale - who was very unattentive during the sale when i had questions that needed answering and eventually had to bypass him who was supposed to help me and go directly to the authorities concerned for help and n0w he has taken nearly a month's interest from my tidy sum - its no wonder these notaires dress from head to foot in versace huh! I have my money now and will never recommend his service to another.
EDF - after four phone calls to EDF to open my new account here they finally decide that they can manage it. WOO HOO!
France Telecom - 20 minutes passing from one number to another just to order a phone book - the direct number you need for that is 0810 810 767 - i hope i save someone 20 minutes.
There are countless other professional bodies who really should feature on this list but i need to open some more files and start some more frustrating processes now, like getting listed at the Doctors etc.
So now onto the niceties... im planning a holiday in February - looking for flights to the UK to use the family babysitting services and then my man and I are flying off somewhere warmer (without the kids) - can't wait!
When describing how french systems and administrative bodies in france work the words flow, momentum, continuity, actually getting anything done... are totally unheard of...
The practicalities of getting stuff done can be very draining.
Frustrating examples of the week - my daughter still isnt able to start the school yet - why? its all a paperwork issue...
i visited the mairies special office for people who want to register their children in schools here - this is back in December - around the 20th i think, they demanded a some paperwork, assuring me that they are open until 6pm on the friday and as long as i return with that and the special letter of radiation from her old school (which fortunately i had managed to get from the teacher on the last day of school there), yes as long as i return, they will give me the name of the school that has a place for her and all the stuff for her to start in January (TODAY)... So, i revert with everything that day before lunchtime, and they say sorry the person to sign the paper isnt available until January, i revert there again before school started (last week) to see if its been signed - oh sorry no not yet - i call today - the day she should have started at school and it MIGHT yes might get signed today....
my daughter is currently reading and writing and doing her own home schooling in her room!
The the bank - the bank who had some kind of mix up and decided to block my account before christmas, they arent sure why they did it and it was impossible for them - a small mountain branch to do anything about it - even when i phoned them the cashier said - im sorry im serving a customer you will have to call back in 10 minutes - the bank yes the bank said that!!!
I went to the local bank here and thankfully they were more than helpful and managed to deblock my account immediately. Needless to say i have changed my account - well am in the process of doing so - apparently it will take 2 to 3 weeks.
The notaire - he should be named and shamed really - Monsieur Lemarque of Belveze who took nearly four weeks to pay me the money from my house sale - who was very unattentive during the sale when i had questions that needed answering and eventually had to bypass him who was supposed to help me and go directly to the authorities concerned for help and n0w he has taken nearly a month's interest from my tidy sum - its no wonder these notaires dress from head to foot in versace huh! I have my money now and will never recommend his service to another.
EDF - after four phone calls to EDF to open my new account here they finally decide that they can manage it. WOO HOO!
France Telecom - 20 minutes passing from one number to another just to order a phone book - the direct number you need for that is 0810 810 767 - i hope i save someone 20 minutes.
There are countless other professional bodies who really should feature on this list but i need to open some more files and start some more frustrating processes now, like getting listed at the Doctors etc.
So now onto the niceties... im planning a holiday in February - looking for flights to the UK to use the family babysitting services and then my man and I are flying off somewhere warmer (without the kids) - can't wait!
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